FAQ's

1. What payment methods do you accept?

We accept all major credit cards, Afterpay, PayPal, Apple Pay, and Google Pay. 

2. Can I cancel my order or change my address?

We understand sometimes you can change your mind on an item. If you need to cancel your order please send an email to support@ecovibes.com.au with in 24 hours you placed the order.

If you need to change your shipping address, please contact us right away and we will do our best to update it during our order fulfilment process. If the item has shipped, we cannot change the shipping address.

3. I ordered multiple items, why did I only receive one?

For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way!

4. Where's my order / How can I track my order?

You should receive an email when the order is processed and shipped to you with proper tracking information. If you don't receive these emails, please contact us with your order number so we can check it and provide the tracking information for you.

6. How long does shipping usually take?

The estimated shipping time for our products is approximately 7 - 20 days. Furthermore, our primary source of shipping is Australia Post for domestic orders and ePacket for international orders, both of which are insured.

Due to high demand, order processing can take up to 48 hours and estimated delivery times are subject to change.

You will be informed via email when your order is confirmed and shipped out with tracking information.

 

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